Frequently asked questions
Where is the store based?
Laurel's Butter produces in Bohemia, NY however you can find our products in retail stores. All of the locations can be found on the 'Where to Buy' section.
Do I need to refrigerate my butter?
Why does my butter become hard when I put it in the fridge?
Some ingredients will make the butter hard, ex: coconut oil. Try leaving the butter out at room temperature before use.
Why does the oil separate on top of some of your products?
Why are there fats in your butter?
What is this store's return and exchange policy?
Do you accept orders placed outside of the US?
At the moment we only ship in the U.S.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service.
How do I pay for my order? Is it secure?
PayPal is one of the most trusted online payment solutions on the web. Because of this, we have the same securities and payment fraud protection as the leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you m
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly through the Contact page.